I'm holding reservations for flights departing 26 Sep. I booked this flight in June. I'm applying two vouchers as partial payment for these flights. I despatched the vouchers towards the handle delivered in July.
If Here is the new American Airlines I’ll go on report as saying I similar to the outdated one particular greater. You received’t go broke by dropping my business but you will have an additional seat accessible to market to Several other unsuspecting purchaser.
AA misplaced my baggage in Miami by not having it with me on my flight to Talahassee, Fl and After i lodged a complaint they gave me a file locator to examine position. It took 3 days to acquire my baggage and I needed to vacation to Panama City Aprt to get my baggage just after Tallahassee Aprt received it and despatched it to Atlanta then to Computer system by Delta.
Stranded in San Diego, CA. Made an effort to simply call customer relations variety, but Web content lists the same quantity as cargo range. Is this in order to avoid telephone phone calls. Waited more than two hours to get a return simply call from reservations.
Hello, I necessary to improve this reservation, I booked this flight, I purchased insurance, I’m needing to go go to my mother who's got terminal brain cancer, I’ve been flying American The entire the perfect time to get to discover her. I are already getting insurance policies every time, which time, My spouse is snowed in and will’t arrive residence in time and energy to look soon after my Young ones so I am able to depart. I have already been within the mobile phone now for over 1 hour endeavoring to adjust or get some thing going with my flight with Completely no results along with the vacation insurance policy you deliver and promote as isn't going to go over this kind of trip alter unexpected emergency (!
I used to be a primary time consumer to on line reservations so I had been quite anxious and I produced them simultaneously as my brother-in-legislation from his residence so he could walk me through it. At the top my cost for the exact same vacation was about $a hundred and seventy more than his. I locked in the selling price (round excursion)of $365 depart $thirty return journey, but was billed $425.12 Every single in lieu of the $395 each. Charging for seats just for the departure of $60ish, the return flight was not a further cost due to the fact there have been seats obtainable together at no extra cost. I had been billed both equally techniques as opposed to just the departure – so an additional $60ish. I wanted to get my reservation in concurrently as my brother in legislation so I submitted it and tried to determine just after why mine was about $one hundred seventy additional for a similar factor. I had the affirmation e-mail going to my work so I could print it out so I didn’t have it accessible to me from my household. When I went into work a next working day later, I could see anything was wrong. After i named AA I had been transferred all over and told very little can be completed it absolutely was earlier the 24 several hours – I didn’t would like to terminate only receive a credit history.
I was striving to purchase ticket for 15 calendar year aged son and couldn’t use Web page for he was regarded minimal. I known as purchaser service and he or she assisted me with airline invest in. I specifically requested if I required to terminate if I could within just 24hours. This attendant explained Of course. I learned four hours later on the reason son would need to fly was cancelled. I termed back to terminate the flight the attendant explained to me I couldn’t terminate flight and it absolutely was a nonrefundable ticket. I told her circumstance as mentioned over she claimed she couldn’t do anything. I requested for the supervisor, I received a single and defined your situation, she reported I couldn’t cancel it and get my a refund she was incredibly impolite and hung up on me. I called back again to check with for an additional supervisor and as I had been talking to this supervisor she informed me that the final supervisor stated in her file I refused voucher. What ever a voucher was I wasn't even guaranteed. Then second supervisor told me what she thought. Therefore the flight wasn’t cancelled given that she said to wait a pair times right before I make my ultimate decision and she or he would wave changing fee to take action And that i shouldn’t have any hassle.
We've been so remarkable upset with this sort of mis-procedure and weak administration by American Airways and won't ever fly you once again.
Whenever we concluded going through Immigration and Customs and read baggage and we experienced Terrific difficulty acquiring the 1 AA Purchaser Service one that was very hard to deal with regarding the preparations with the night time and future early morning. We learned that there have been no resort rooms obtainable. At eleven.forty five pm he lastly gave us a voucher for your 9AM flight the following early morning in addition to a $twelve voucher for food stuff.
I've a request reference quantity 14716375252 from the vacation taken past Nov. I would want to know the businesses response.
I just wished to claim that my encounter using this type of flight and American Airways workforce was the worst I've ever experienced by having an airline. The vacation to LAX from TPA was ok except flight attendants don’t smile or act like they like their Careers anymore. The return flight was a nightmare. It started whenever we obtained an e mail the morning of our flight stating that we needed to adjust our seats which were Formerly picked. We did just that & checked in on the web. Once we got on the airport our boarding passes nonetheless had the previous seats which we experienced to change in the baggage sign in counter (once more staff members were not welcoming whatsoever).
Soon after this communication, I´ve made an effort to cancel our flight (needless to say I didn´t would like to fly in this plane any more), though the attendant enterprise brusquely warned us that If your airplane was fixed, our luggage would go While using the plane! Regardless if I questioned For additional of three occasions to get my baggage. Immediately after +/- 3 hours, In spite of a good deal of folks fearful and apprehensive the aircraft still left towards Miami. As All people inside the airplane shed the connection that will occur at 21: 30h, AA knowledgeable us that we would be reallocated in the next and very last flight of the working day, at midnight. Presented The shortage of House we face in the primary flight (from São Paulo), we experienced managed to guide the seat twenty, which there are no chair in front of us, so somewhat more space to the legs. Which fell down because of these issues with the delay. Arriving in the airport, they produced us run (the man of AA arrived in a little bit motor vehicle and claimed to everyone Hurry up Fellas, hurry up) into the airplane. Whenever we arrived in the doorway the supervisor informed us that we must go individual inside the plane Which we dropped the chair twenty. She explained to us that she needed to independent Other people people today to to let an Grownup with a youngster. Funny no?? What does she needed?? My 6 yrs previous boy traveling by itself??? I just stated that I wanted to fly together, it absolutely was our previous day of holiday vacation. I even settle for for being accommodated on the following flight, she just reported, no you'll fly On this a person, and all over again I heard, your luggage will go on this flight. My son recognized what was mentioned and begin to cry mainly because he didn´t planned to be separated from one of us.
I am pretty upset using this service from American Airlines. We experienced prepared a getaway that we thought would start off by experiencing Outstanding service from American.
I will start by stating that I have experienced the worst flight working day with regards in your airline. 1st I used to be delayed above an hour or so resulting from “weather”, when it absolutely was sun shining at the departure and arrival airport. Second, I had been moved to a 3rd flight due to my hold off I missed my link by 2 minutes. Third, when boarded to the 3rd flight, we sat within the gate for two several hours because of “weather conditions” again. The moment they deplaned that flight, due to predicted 2 hour longer delay, I acquired moved into a fourth flight.